Frequently Asked Questions
HAIR EXTENSIONS & WIGS
Yes, we only sell 100% human hair. Our raw hair is unprocessed and sourced directly from single donors, while our wig units are made with premium virgin hair that’s soft, silky, and long-lasting.
With proper care, our raw hair can last 5+ years and virgin hair wigs can last 3+ years or more.
Yes! Our hair takes color beautifully. We recommend using a professional stylish for best results.
Absolutely. We offer glueless, pre-plucked wigs with adjustable straps and elastic bands for an easy, secure fit — perfect for beginners and pros alike.
JEWELRY & FASHION
Most of our pieces are high-quality fashion jewelry. We recommend keeping them away from water and storing them in a dry place to maintain their shine.
Yes! Our fashion collection includes styles for queens of all sizes. Sizing details are available on each product page.
SHIPPING & PROCESSING
Processing takes 1—3 business days. Standard U.S. shipping usually takes 3—5 business days. For custom wigs, please allow up to 7—10 business days.
Yes, express options are available at checkout.
Currently, we ship within the U.S. only. International shipping is coming soon — stay turned!
RETURNS & EXCHANGES
Due to the nature of our products, all sales are final. However, if an item arrives defective or incorrect, please contact us within 48 hours of delivery.